Fime SAS manages this website on behalf of itself as well as the rest of the Fime Group,  which includes all of the Fime subsidiaries.  For more information regarding the Fime companies and their locations please click here. As such, and in accordance with Regulation (EU) 2018/1725, as well as under the GDPR (General Data Protection Regulation), Fime SAS is the Data Controller for any personal information that you may provide to us as you visit our website.  This privacy policy will explain how our organization  uses the personal data we collect from you when you use our website.

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​Topics

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• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

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What data do we collect?

Fime is very sensitive to the need to ensure the confidentiality and protection of your personal data.  We limit the data we collect to a strict minimum, but at times we are obliged to collect certain data in order to for the site to function correctly or to provide you with information.  Please see our Cookie Policy to understand how and when we use Cookies.

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At times, as you navigate the website, we may collect the following personal data:

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• Name, email address, title, phone number

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How do we collect your data?

We collect your data almost exclusively when you yourself provides it to us. For example, we collect data and process it when you:

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• Create an account in order to have access to specific information such as product upgrades;

• Voluntarily complete a survey, or contact us via the different contact options;

• Request support from our technical teams;

• Download a white paper for an e-book;

• Accept to receive our press releases and other news about Fime

• Use or view our website via your browser's cookies and third party software such as Google Analytics

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How will we use your data?

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Fime collects your data so that we can:

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• Manage your account, including access to product  upgrades and similar services;

• Email you information related to new products and services;

• Help keep you up-to-date regarding new trends in the market;

• Provide technical and commercial support should you request such support.

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Fime does not sell your personal data, ever.  We do however share information between the Fime affiliates, particularly when more than one FIME company is involved in providing a particular product or service.  The list of Fime companies can be found here.  

 

We may also share your information with third parties to perform credit checks when you purchase products or services from us, or if we have unsettled invoices associated with your account.  

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How do we store your data?

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Fime uses private cloud based servers for data storage.  These servers are encrypted, as are all communications between these servers and Fime.  

 

If you communicate with us via this website, your message will be transferred to the correct person via our internal email system which is also encrypted.  

 

Fime will store your data indefinitely unless you ask us to delete your data.  However, while Fime will remove your name from any mailing lists upon request, we will not delete your data if we have an active commercial contract with your company, and you are listed as the contact person for that contract.  Your company can of course update that information by sending us written confirmation that the contact has changed unless that change would be in conflict with relevant laws or regulations.

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Marketing

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Fime would like to send you information about products and services of ours that we think you might find interesting and relevant for your business.

 

You have the choice to opt-out of receiving additional marketing information in every message that we send.  Please note that the opt-out does not include emails or other means of contact if they are covered by a contractual obligation or request, such as a maintenance contract.

 

You have the right at any time to stop Fime from contacting you for marketing  purposes.

 

If you no longer wish to be contacted for marketing  purposes,  please click here.

 

What are your data protection rights under the GDPR and similar legislation?

 

Fime would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following

 

The right to access  - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete. 

 

The right to erasure - You have the right to request that Our Company erase your personal data, unless they are essential for ensuring our legal and contractual obligations.  For example, if you signed a purchase order for a service, we are required to keep those records.

 

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data,  under certain conditions.

 

The right to object to processing - You have the right to object to Our Company's processing of your personal data,  under certain conditions.

 

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization,  or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us either via your normal contact at Fime, or via our email: webmaster@fime.com

 

Or write to us:  DPO FIME, care of Legal Department, Immeuble Antony Parc 1, 2/6 place du Général de Gaulle, 92160 Antony, France
 

What are cookies?

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Cookies are small text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit allaboutcookies.org.

 

How do we use cookies?

 

Our company uses cookies to improve your experience on our website, including:

• Making sure that you see the website correctly, in the language that you prefer to use

• Understanding  how visitors to our website use the site, but we don’t look at individual user data in order to do so.

If you are accessing a section of the website that provides technical services, we use cookies to:

• Authenticate you as a valid user;

• Keep your session active until terminated.

What types of cookies do we use?

 

There are a number of different types of cookies, however,  our website uses:

• Functional cookies - Fime uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and your location. 

• We provide support services via chat services which memorizes the url  for the chat

• Cookies for Google Analytics (see Google Analytics below)

 

How to manage cookies

 

You can set your browser not to accept cookies,  and the above website tells you how to remove cookies from your browser.  However, given that Fime only uses what are generally referred to as “strictly necessary cookies”, you may find that the website, and in particular, the FIME Test Factory 4.0 portal, do not function correctly.

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Google Analytics

 

Fime uses Google Analytics to understand how our website is being used and how we can improve it.  We do not share any of your personal information with Google, but we do share anonymized data with Google for these purposes. In return, Google provides us with reports regarding how visitors use our website.  

 

Google provides extensions for many browsers that will allow you to exclude your use of the website from being included in the analysis of the anonymous, aggregate date. 

 

For general information about Privacy in Google Analytics, please consult Google’s site 

For information on how to install browser extensions to block the use of Google Analytics, please consult Google’s site here.

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Private policy of other websites

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Fime’s  website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.  That includes “social media” and other similar websites, whose privacy may differ significantly from ours.

 

Changes to our privacy policy

 

We review our privacy policy on a regular basis, and update it as needed.  Any major changes will be indicated on the website, but please review the policy and let us know if you have any questions.

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How to contact us?

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If you have any questions about Our Company's privacy policy, the data that we store, or you would like to exercise one of your data protection  rights,  please do not hesitate to contact us.

Email us at: DPO@fime.com

Or write to us at: DPO FIME, care of Legal Department, Immeuble Antony Parc 1, 2/6 place du Général de Gaulle, 92160 Antony, France